Privacy policy.

What data we collect

Purchases

When you buy a building or a street, the payment is handled by Paddle, our Merchant of Record.

We do not receive or store your full payment card details.

Paddle provides us with the information we need to complete your purchase and deliver the service. This may include your name, email address, transaction identifier, the asset acquired, the transaction amount and the payment status.

We use this information to assign the asset to you, send you your private management link, provide support, keep transaction records and handle any issue related to your purchase.

Paddle processes payment and buyer data in accordance with its own privacy policy and in its capacity as Merchant of Record.

Owner information

When you acquire a building or a street, you can provide a public name, logo, description and website.

The information you choose to display will be publicly visible as part of the asset and its public page.

Your contact email address and your private management information are not displayed publicly.

Communications

If you contact us, we may collect your name, email address and the content of your message.

We use this information to respond to your request and provide support.

Aggregate usage

We may collect anonymous or aggregate information about how Silon Valley is used, such as how many times the details of a building are opened.

This information is used to understand how the product is used and to improve it.

Analytics

We use Plausible Analytics, a privacy-friendly analytics service.

Plausible does not use cookies, does not create persistent identifiers and does not track visitors across different websites. Its analytics system is designed to measure the use of a website without identifying visitors individually.

We may use Plausible to understand general behaviour within the product, such as which buildings are viewed, which districts are explored, or whether search is used.

We do not send Plausible your email address, your name or your private management information.

Why we process your data

We process personal data only where there is a legal basis for doing so.

Depending on the circumstances, we may process your data:

• To perform a contract with you, including completing purchases and providing access to acquired assets.
• To comply with legal obligations, including accounting and tax obligations, fraud prevention and other applicable requirements.
• On the basis of our legitimate interest, including operating, protecting, maintaining and improving Silon Valley, preventing abuse, and protecting our service and its users.
• With your consent, where the law requires it.

We do not use your personal data for purposes that are incompatible with those described in this policy.

How long we keep your data

We keep personal data only for as long as is reasonably necessary for the purposes described in this policy.

Information related to transactions and purchases may need to be kept for longer periods where required by accounting, tax, legal or other applicable obligations.

If you own an asset, we may keep the information associated with that ownership for as long as it is necessary to maintain the asset, provide management access, resolve any disputes and keep the corresponding transaction records.

When personal data is no longer necessary, we will delete or anonymise it where reasonably possible.

Who we share your data with

We do not sell your personal data.

We may share personal data with service providers that process it on our behalf where necessary to operate Silon Valley. These may include:

• Paddle, for payment processing, its Merchant of Record services and transaction management.
• Vercel, for hosting and infrastructure.
• Our database and storage providers.
• Resend, for sending transactional email.
• Plausible Analytics, for privacy-friendly web analytics.

These providers only receive the information necessary to deliver the corresponding services.

We may also disclose information where required by law or legal process, or where necessary to protect the rights, safety or integrity of Silon Valley, our users or others.

International transfers

Some of our service providers may process personal data outside the European Economic Area.

Where this happens, we will take appropriate measures to ensure that personal data is protected in accordance with applicable data protection law, including adequacy decisions or appropriate contractual safeguards where necessary.

Cookies and local storage

The public site does not use tracking cookies.

We use a small amount of local storage to remember that you have already entered the city, so we do not show you the introductory experience again.

This locally stored value is not used to identify you or to track you.

The admin area may use a session cookie for authentication and security purposes.

We do not use advertising cookies or cross-site tracking cookies.

Your rights

Depending on your circumstances and on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request the deletion of your personal data.
• Request the restriction of processing.
• Object to certain processing.
• Request the portability of your data where applicable.
• Withdraw your consent where processing is based on it.

You can exercise your rights by contacting us through the Contact page or by writing to privacy@silonvalley.lol.

We may need to verify your identity before responding to certain requests.

You also have the right to lodge a complaint with the relevant data protection authority.

If you are resident in Spain, you can contact the Spanish Data Protection Agency (AEPD).

Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No online service can guarantee absolute security.

Children's privacy

Silon Valley is not directed at children below the age set by applicable law for giving valid consent to the processing of their personal data.

We do not knowingly collect personal data from children in breach of applicable law.

Changes to this policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the date shown at the top of this page and provide additional information where the law requires it.

Contact

If you have any questions about this Privacy Policy or about how we process personal data, you can contact us at privacy@silonvalley.lol.